For infomation about this blog, you can reach us at floortalk@acwg.net .
To visit our website, go www.carpet-wholesale.com
To reach us by phone: 800.548.2706
To visit American Carpet Wholesalers Showroom or Warehouse,
our address is 1812 S Hamilton St, Dalton, GA 30720
I am a 35 year veteran of the flooring industry. The first 20 years as a retailer in various parts of the country, which helps me understand the needs of our customers across the country. The last 15 spent right here in Dalton, Georgia as a wholesaler and online retailer. I started American Carpet Wholesalers in August of 2002 with a dedicated staff of experienced professionals. Without them, the venture would have been extremely difficult. Personally, I am the father of 1 daughter and 2 wonderful grandchildren. A Vietnam Veteran and a believer in my fellow man. 
Bill Clinton is a very effective campaigner and a true Democrat. In the presence of all these entrepreneurs, he tells them how important they are to the success of the economy, but as Democratic president did every thing possible to stifle their ability to succeed and add all important job opportunities for the American people.
“If I have left any mill out, it was intentional” Funny! Great entry, keep up the awesome posts, very informative and good reads.
David
I actually just finished purchasing the congoleum duraplank and duraceramic from you (just received the e-mail that it shipped out today). You say that you have almost no complaints on the product. Would you mind stating what those few complaints are? I’ve noticed that online there are several complaints on the product and this has me very worried but since you’ve actually been to the facility that manufactures the product, I thought that you might be able to ease my mind. Thanks!
Thanks for the question. Most complaints have to do with surface damage. Well over half of these complaints turned out to be user abuse. Such as dragging heavy objects across the surface and scratches appear. The reason I say user abuse is that we and/or Congoleum have had independant inspectors look at some of the problems and in the majority of the cases that was their conclusion.
Some other complaints have had to do with installation. Either too much grout was used or not enough. When not enough is used, you will eventually see cracking and separation of the grout.
Using too much adhesive and not allowing it to set before setting the tiles can lead to seapage up thru the grout.
The tiles are extremely serviceable but not indestructable. I personally have Rapolano Shoreline Mist installed in my kitchen, breakfast area and utility room. They have gotten wet with no damage. However dropping a heavy object with sharp corners can gouge the tile. Replacing a damaged tile is not too much of a chore. You simply chip away the grout (if a grouted installation is what you do) and heat the tile with a hair dryer. This will release the tile from the glue. Pull up the damaged tile, replace it, and regrout.
I hope this eases you mind a bit. More on installation can be found here http://www.congoleum.com/installation_menu.html
Thanks for the order and I know that you will be happy with the product for years to come.
Jerry Bryson
ACWG, Inc.
Jerry,
thanks for your post. I am getting ready to remodel and had almost talked myself out of the DC product. I've read reports of stains and scratches. Will pet claws be too hard on the product?
Mike
Jerry, Thank you for your information. I have installed ceramic tile before in several areas and am quite confident in that process. As far as difficulty goes, how does this compare for installation? Also, I too, am wondering about pet claws and the durability. And, is leveling of the floor required prior to installation? I ask because I’ve seen other types of flooring options where the floor can be laid directly ontop the existing flooring. I’m considering this flooring for a kitchen and adjoining powder room & laundry area. How durable is this product for potentially wet areas?
Thank you, in advance, for your time.